Advice Center

Welcome to our Advice Center! At Wimba, we believe that every interaction is an opportunity to demonstrate our commitment to exceptional service. Our dedicated team is here to ensure that your experience with us is smooth, enjoyable, and exceeds expectations. Whether you have a question, need support, or want to provide feedback, we’re here to listen and assist. Your satisfaction is our top priority, and we’re always just a click or call away. Let us help you find the perfect solution – because when you’re happy, we’re happy.

We know how exciting it is to anticipate your package, and we’re here to keep you informed every step of the way. Click the link below to take you to our dedicated Track & Trace page.

Track & Trace

We’re thrilled that you’ve chosen to shop with us. At Wimba, we believe that seamless delivery is an essential part of your shopping experience. Click the link below to find out all you need to know about our shipping process.

Shipping

Here, you’ll find step-by-step guidance on how to assemble your product. Whether you’ve purchased a Marquee, Garden Igloo, or any other item
that requires assembly, we’ve got you covered.

Instruction Manuals

Here, you’ll find step-by-step guidance on how to assemble your product. Whether you’ve purchased a Marquee, Garden Igloo, or any other item that requires assembly, we’ve got you covered.

Assembly Videos

At Wimba we know how frustrating it can be when you have a working structure but need to replace only a few parts. This is why we save our clients £100’s by offering replacement parts, preventing the need for clients to replace a complete working structure. Please complete the form below to enquire about available parts:

Replacement Parts

At Wimba we always aim to meet your needs but if you still would like to return your purchase, we offer all our clients a flexible return policy as stated within our Terms of Business. Click the link below for more guide and information on our return process:

Returns

Navigating the legal landscape of any partnership is crucial, and that’s why we’ve outlined our Terms of Business with transparency and simplicity. Here, you’ll find all the essential information that governs our relationship with you, our valued client.

Our terms are designed to ensure a smooth and mutually beneficial experience. They provide clarity on what you can expect from us and what we kindly ask in return. This includes details on service delivery, payment policies, confidentiality agreements, and more.

We encourage you to read through these terms carefully to understand how we operate and to foster a strong, trusting relationship from the get-go. If you have any questions or need further clarification, our team is always here to assist. Click the link below for full details on our Terms Of Business:

Terms Of Business

You can contact us using a wide range of contact methods, making it easy for you to connect with us, see for yourself by visiting our Contact Us page below:

Contact Us

At Wimba, we’re passionate about bringing life outdoors. Our blog is your gateway to a world where marquee, igloos, and stretch tents become more than structures—they become extensions of your lifestyle. See for yourself by visiting our BLOG page below:

Blogs

Got questions?

We’ve got answers! Our FAQ page is designed to provide you with quick and easy access to the most common queries we receive. From detailed product information to shipping policies, we’ve compiled a list of questions and answers to help you find exactly what you need.

We understand that sometimes you need information fast, and our goal is to ensure that your
experience with us is as smooth and hassle-free as possible. So, take a moment to browse through our FAQs – you might just find all the information you’re looking for in one place.

And if you still have questions, don’t hesitate to reach out. We’re here to help!

Payment methods